If you are unsatisfied with your purchase from molekule.com for any reason, you have 60 days from the date of shipment to request a full refund. Refunds will exclude shipping charges. You may return any physical product purchased on molekule.com in accordance with the terms below:
To qualify for a refund, all the following conditions must be met:
If you do not have the original packaging, we can send you a replacement shipping carton for a nominal fee of $15 USD. This charge will be deducted from your refund. If you are interested in this service please contact our Customer Support team.
When we receive the device at our warehouse, we will inspect the shipment to ensure all parts have been returned and the device undamaged. Once the device has been inspected, usually in 2-5 business days, we will process your refund and reimburse the payment method you used for the purchase.
Retail purchases are subject to the retailers policies. Please contact the retailer you purchased your Molekule from.
Molekule warrants that for a period of two years from shipment, the Product will be free from defects in materials and workmanship under normal use in accordance with the documentation provided with the Product. In the event of a defect, contact Molekule at http://molekule.com/contact for return instructions. Warranty services are available only in countries where the Products are sold directly by Molekule or an authorized Molekule reseller. Shipping charges may apply except where prohibited by applicable law.
Molekule’s sole obligation under this warranty will be at its option to repair or replace the Product and the replaced product will be warranted for the remaining period of the original warranty. Replacement products may contain new or refurbished parts. This warranty does not apply to Products damaged by misuse, accident, electrical disturbance or normal wear and tear. The Product is not designed for or warranted against damage from use in areas subject to extreme temperature, excessive moisture, or other inherently hazardous environments. ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS WARRANTY. EXCEPT FOR THE LIMITED EXPRESS WARRANTIES SET FORTH ABOVE, MOLEKULE DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.